Refund policy

At APDT, we strive to provide you with the best swag shopping experience. If for any reason you are not satisfied with your purchase, we are here to help with our hassle-free return and exchange policy.

Returns

  • Time Frame: Returns must be requested within 10 days of receipt of the item.
  • Condition: Items must be returned unworn, unwashed, and in the original condition with all tags attached to be eligible for a return.
  • Process: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. We will provide you with a return authorization and further instructions.
  • Refund: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days. Shipping fees are non-refundable.

Exchanges

  • Time Frame: Exchanges must be requested within 30 days of receipt of the item.
  • Condition: Items must be returned unworn, unwashed, and in the original condition with all tags attached to be eligible for an exchange.
  • Process: To initiate an exchange, please contact our customer service team at [Customer Service Email] with your order number, the item you wish to exchange, and the new item you would like to receive. We will provide you with an exchange authorization and further instructions.
  • Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will offer you a store credit or refund.

General Guidelines

  • Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
  • International Returns and Exchanges: For international orders, the same policies apply; however, customers are responsible for any customs duties, taxes, or additional shipping charges incurred during the return or exchange process.
  • Non-Returnable Items: Items marked as final sale cannot be returned or exchanged.

 

We value your satisfaction and appreciate your understanding of our return and exchange policy. For any further assistance, please do not hesitate to contact our customer service team.